My Team

I take customer service very seriously. So does my staff. Together, we are committed to providing exceptional customer service to all of our clients.

If you need to schedule an appointment or request any other service, please let us know. We will respond promptly.


Eric Cox

Director of Investment Operations and Services
Office 512-330-1820

As a licensed Associate Financial Representative, Eric works with our clients on both an operational and face-to-face level, executing strategies on behalf of our clients and directing our day to day operations.

Eric has been with Northwestern Mutual since 2009 and has been a part of my team since 2012.

Callie Conroy

Callie Conroy

Director of Operations and Client Service
Office 512-330-1822

Callie has been in the industry since 2015 and started with Northwestern Mutual in 2019.

As an Operations Assistant and our Client Relations Manager, she helps manage our calendars, ensure follow-through on client service tasks, and keep Eric and Corey organized.

We are confident as you get to know Callie, you'll find her as valuable as we do.

Faith Q Carandang

Faith Q Carandang

Insurance Operations Manager
Office 312-641-8900

Faith hails from the southside of Chicago with her husband and 5yr old son Xander. A dreamer at heart, she expresses her artistic side through performing in various theatrical productions and jumping at any opportunity to grab the mic for some good ole karaoke. This passion for bringing joy to the people lead to long-held positions in customer service from managing a Hollywood Video (until the era of renting videos went extinct), to reprising her role as a “bartista” (Starbucks barista by day, bartender by night). Wanting to spread her wings and reach more people, Faith ventured into the world of Northwestern Mutual to deliver a stellar client experience through her current role as an Insurance Operations Manager.

Corey C Hicks

Corey C Hicks, M.S., CLU®, ChFC®, RICP®

Wealth Management Advisor


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